Privacy Policy

Last updated: March 29, 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions
For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our") refers to Quiet Roots Therapy PLLC, Telehealth.
Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.
Country refers to: Texas, United States.
Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual. We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service, perform services related to the Service, or assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of page visit).
Website refers to Quiet Roots Therapy, accessible from https://www.quietrootstherapy.com/.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Usage Data
Usage Data is collected automatically when using the Service. This may include your Device's IP address, browser type and version, pages of our Service you visit, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.

Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies can be Session or Persistent and are used for essential website functions, cookie acceptance, and functionality such as remembering preferences.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including monitoring usage.
To manage your Account.
For the performance of a contract.
To contact you regarding updates or communications.
To provide news, special offers, and general information (unless you opt out).
To manage your requests.
For business transfers (mergers, acquisitions, asset sales).
For other purposes such as data analysis, identifying trends, improving Service.

We may share Personal Data in the following situations:

With Service Providers to monitor and analyze Service usage or contact you.
For business transfers.
With Affiliates who agree to honor this Privacy Policy.
With business partners for products, services, or promotions.
With other users in public areas of the Service.
With your consent.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes outlined. Retention periods vary based on data type:

Account Information: Retained for the duration of your account plus up to 24 months after closure.
Customer Support Data: Support tickets and chat transcripts retained up to 24 months.
Usage Data: Analytics and server logs retained up to 24 months.

Personal Data may be retained longer for legal obligations, claims, explicit requests, or technical limitations. When retention periods expire, we securely delete, anonymize, or remove data from backups according to our schedule.

Transfer of Your Personal Data

Your information may be processed at the Company’s offices and in other locations where data protection laws may differ. We ensure adequate safeguards for international transfers where required.

Delete Your Personal Data

You may request deletion or assistance with deleting Personal Data by contacting us. Certain legal obligations may require us to retain specific information.

HIPAA & Telehealth Privacy

Protected Health Information and HIPAA Compliance
Quiet Roots Therapy PLLC is committed to protecting the privacy and security of your Protected Health Information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable laws. PHI includes any personal information that relates to your health condition, treatment, payment, or care coordination.

Where PHI is Collected
Protected Health Information is not collected through this website. All clinical services, communication, documentation, and billing are conducted through a secure, HIPAA-compliant platform.

How We Collect and Use PHI
We collect PHI when you engage in telehealth services through our secure platform, including your name, contact information, medical and mental health history, session notes, treatment information, and billing data. PHI is collected directly from you and is used for treatment, payment, and healthcare operations.

Use and Disclosure of PHI
We may use or disclose PHI for the following purposes:

Treatment: Providing, coordinating, or managing your care
Payment: Billing you or insurance payers for services
Healthcare Operations: Quality assurance, compliance, auditing, and practice operations

PHI will not be used or disclosed for other purposes without your written authorization, except as required or permitted by law.

Telehealth Technology and Security
We use secure, encrypted platforms designed to meet HIPAA standards to protect your information. Third-party service providers who handle PHI on our behalf are required to maintain appropriate safeguards and comply with applicable privacy laws.

Your Rights under HIPAA
You have rights regarding your PHI, including the right to access, request amendments, receive an accounting of disclosures, and request restrictions. A full description of your rights is provided in our Notice of Privacy Practices, which you receive through our secure client portal.

Breach Notification
In the event of a breach of unsecured PHI, you will be notified in accordance with HIPAA requirements.

Children's Privacy

Our Service does not address anyone under 16. We do not knowingly collect information from minors. Parents/guardians may contact us to request removal of data.

Links to Other Websites

Our Service may contain links to other websites. We have no control over third-party content or privacy practices and advise reviewing their policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you via email and/or a notice on the Service before changes take effect. Changes are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: info@quietrootstherapy.com
By visiting: https://www.quietrootstherapy.com/
By phone: 682-325-8052